FAQ

Postage

Smaller orders are posted using Royal Mail 1st class delivery. Larger/heavier orders are posted using Hermes delivery.

We aim to dispatch orders within 3 working days. 

Due to Covid restrictions there maybe some postal delays. Please bear with us and if you have any concerns please contact us.

If you are outside of the UK and would like to purchase one of my products. Please get in touch. If the postal services allow for my items to be posted to your location I will find the most cost effective delivery for you.

Can I collect my order?

Yes we are happy for you to collect your order from our premises in Tetford. Please contact us to arrange a suitable time. We ask you first pay for your order online and we will adhere to social distancing guidelines during collection. Please choose the local collection option when selection your postage option or apply code LOCALPICKUP to remove the postage fees.

Returns

We have a 14-day from date of purchase returns policy on ready made items. If an item is returned within this period you are eligible for a full refund. After the 14-day period you will no longer be eligible for a refund. Return postage is covered by the customer.

There is a no return policy on made to order items. If you have a problem with your order please contact us so a solution can be reached.

If you would like to return a product purchased from us, you can return it to

The Foxglove Tree, Cleardon House, East Road, Tetford, Lincolnshire, LN9 6QQ.

The product must be in the same condition that you received it and undamaged and unused in anyway. The item must be in it's original packaging.

After we receive your return, we will inspect the item and process your refund. Please allow 5 to 10 business days for your refund.

Natural Wax Sachet

Our natural wax sachet also called wax  tablets are made from Lincolnshire rapeseed wax. This is a natural wax made from the oil of the rapeseed plant which is widely grown across Lincolnshire. We add fragrance oil to the wax and pour in small batches to allow us to individually decorate each tablet with botanicals we have dried ourselves. The majority of what we use we have grown ourselves in our Tetford garden.

To use simply hang the sachet anywhere you require a fresh subtle scent. Each sachet has a brass eyelet and jute twine for hanging. If you wish to use amongst fabric because they make your linens smell lovely, please place in the supplied fabric bag to avoid any wax residue transferring to the fabric.

Each wax sachet is packaged in an individual box perfect for gift giving. They are a size which fits through a letterbox so the recipient does not need to be home. If you would like these posted direct we can add a hand written personalized message. Please supply the details on your order.

As these are made from wax please avoid placing in direct sunlight or near a heat source to prevent melting. Not suitable for cars.

Due to the nature of dried and pressed flowers the colours will fade over time. This will be speeded up if the item is exposed to direct sunlight. The faded colours are still pretty and have a vintage feel.

CLP compliant

All of our products are clp compliant. This means that all allergens are listed on the labels on the back of our products.

The same information for each scent can be found on our clp page.

Plaster Diffuser

To use simply place a few drops of the supplied fragrance oil onto the rear of the diffuser. Allow to sink into the plaster, then hang and enjoy the subtle aroma which is released. Once the scent starts to fade repeat the process with more drops.

These are most suited to a small area such as a car, wardrobe or cloakroom. Not suitable for damp environments or outdoor use.

Fragrance Oil

Ingredients of all of our oils are found on the CLP page. Do not allow the oil to contact any surfaces as may cause discolouration or damage. Keep out of reach of children and pets.

Botanical Cast

A botanical cast is made from plants grown in our Lincolnshire garden and surrounding countryside. Plants are carefully arranged and pressed into soft clay. The plants are slowly removed and a cast is made of the impression. We use a very hard sculptural plaster to produce our casts. The casts can be used freestanding, on a small easel or have a small hole or hook on the back for hanging using a small nail. Our casts are raw plaster so are not suitable for a damp environment or outdoor.

Each cast is hand poured and finished. So there will be some variation in the depth of plaster. Slight variation is expected and part of what makes each design unique.

Privacy Policy
Your privacy matter to us. Our shop has SSL, which adds a layer of security when you enter your details at checkout. Payments are processed by Stripe and Paypal which has a level of security on all transactions.
Your information will only be used to process your order. If you opt in to recieve updates from us. Your information will be safely stored in Mailchimp.